Customer Testimonials
Purchased new Tahoe on 7/23/26. Like the vehicle but whole process sucked. Salesman barely instructed me on vehicle. In fact I've called him twice and he's never called back. I was there from 12:30 pm to 6:30 pm waiting. Got to finance person and he had my wrong address, wrong email, and a phone number I haven't had for 10 years. I had to argue to get the changes. My credit score was 874 which should have been some benefit. It wasn't. He put the interest rate at 7%. I was about to walk out and he dropped it to 6.29%. Still too ... Read More DealerRater - Aug 12, 2026
I dropped my car off at Friendly Chevrolet on February 27th and was told by my service advisor, Corwin, that the repair would take 3–4 days max.
Instead, they had my car for over 6 weeks, and I received very little communication from Corwin or any updated timeline. Multiple times I called for updates and was told he was unavailable and could not take my call.
At one point, I was told the delay was due to a part they couldn’t find. I located and purchased it myself within an hour, yet it still took an additional two weeks to complete ... Read More DealerRater - Apr 20, 2026
Jim Viola was great to deal with, the dealership was ok, they are just trying to make money like anyone else but I ended up getting the truck I wanted at a price I was willing to pay so I guess it all worked out. Ask for Jim
I didn't purchase from this dealership and the contributing factors include: 1.) They wouldn't remove an add on package called the Friendly Chevrolet Package Plus. It includes window tint, dent repair for 1 year, Perma-Safe for 1 year, and Ikon vehicle security. This package costs $1,395 and said it was required to sell the vehicle. This add on wasn't included in their advertised price on their website, or on CarGurus. 2.) They indicated to get the $5,000 advertised rebate, the vehicle has to be financed with GM Financial. Here, again, this isn't mentioned in their advertising, website, or CarGurus. 3.) Their website gave ... Read More DealerRater - Jan 14, 2026
I have brought my car there for warranty work. The first time service rep said work was done, I picked up my car and they did not do 2 service jobs that I requested. The second time I called manager before coming out and that person did not return my call. I went to the dealership and had not received a call back. I got an excuse that they were in meetings and made it seem it was partly my fault. I called the dealership today as I had not heard back as it has been 5 days since car was dropped ... Read More DealerRater - Jan 12, 2026
The salesman was wonderful. Listened to everything we said and helped get us what we wanted for the price we needed.
They were very helpful with my car buying experience. Imanol, the salesman was understanding and insightful of exactly what I was looking for in a new car.
We recently purchased a 2025 Chevrolet Silverado 2500 LT from Friendly Chevrolet. Our sales representative, Jim Viola, provided excellent service—professional, friendly, and attentive throughout the process. He made our experience smooth and stress-free, and his team also showed great professionalism. We are very satisfied with our purchase and would highly recommend Jim V. and Friendly Chevrolet.
Friendly salesmen and competent help in all departments. Responsive to my questions and wants immediately.
Very helpful and wad treated very well since I was a woman doing the purchase foe myself
Horrible service department. If I could give negative stars I would. No one in management is ever available to talk to you and my corvette incurred damages while in their possession. If you even care slightly about your car don’t take it there. They don’t care about you or your vehicle. It’s going to cost me so much to fix the stuff they tore up and won’t even talk to me. I have tried calling and emailing them but get told the same thing every time “there is no one at the dealership that can take ... Read More DealerRater - May 24, 2025
Online price is $32K. When the final contract was signed the price was $44K. Tyler made it out the vehicle could be refinanced due to high interest rate. The "DEALER FEES" he has on this vehicle shot that option out of contention. $2500 Friendly Package-$200 IKON-$900 PDR Paintless Dent Removal-They do not allow you to pay your own taxes or you have to put a down payment down on the vehicle. The require you to finance the taxes or pay it on the spot. I wilL NEVER recommend this dealership. NEVER!
Everyone has a perfessonall manner & inform you on how long your wait will be & update you the issues on your tick.
I absolutely love this dealership. After I told JT what I was looking for he found me a Jeep on the lot that I absolutely love. The waiting time was not long at all maybe about 30 minutes and I was gone. JT is great I would recommend that you call him if you’re looking for a car.
Great staff Appreciate the dedication to my truck and thanks to Mellissa for making my experience satisfied and leaving with a safe truck
My salesperson was readily available as promised. He was knowledgeable about the car I wanted to view.
Great service Friendly Helpful and trustworthy Neat and tidy Excellent customer service Outstanding work ethic
Wifey and I purchased a 2023 Tahoe at 1:13pm Chevrolet Tahoe , it had a few miles on the truck. So after flying from Houston to Dallas to pick this Truck up. In which I had a $75,000 check in hand that process alone took 2 hours for no reason. This isn’t my first time doing this and the process was supposed to take 30 mins or less. Stranded on the side of the road after being only 63 miles from the dealership I noticed the air was leaving the vehicle at a rapid pace. 27 to 25 to 20 to 18 then I pulled over and didn’t ... Read More DealerRater - May 4, 2024
Was a big mistake to think friendly Chevrolet was a good place to take vehicle seeing that I purchased it there, I received a recall letter regarding my light engine and this was November of 2023.. advisor Eduardo Cruz told me to purchase the parts and pay for service that was not done until parts come in and that would cover everything ..
Till this day April 17-2024 I have not received a call or refund.. each time I call they don’t answer and give me the run around with some one will get with you but they don’t!!!!!
If ... Read More DealerRater - Apr 17, 2024
Disappointed in being lied to... vehicle delivery Friday, April 12th. 2023 Bolt EUV
I was told that the Ikon Connector (tracking device) was mandatory and since it was already installed, it could not be removed and I had to pay for it. Further, preceding this, the only information I received on this device was that it was software that allowed me to do extra things. I was not told it was an add-on tracking device. The car comes with OnStar for 3 years. I do not need an extra device. Additionally, the Privacy Policy of Ikon Connect is downright scary.
In the 2023 ... Read More DealerRater - Apr 16, 2024
LONG REVIEW ! I went to thIs dealership on a referral to their service dept. Well I have to say that was a terrible mistake. Took my suv in for a transmission issue in November 23, I was told that the transmission was on back order. December 23 I received a call it was in. Took my car in they kept it 3 days then called to tell me it was the incorrect size and they would need to reorder and again it was on back order. It is now March 24 no responses from the service manager and no response from the person over ... Read More DealerRater - Feb 24, 2024
I recommend Friendly Chevrolet 100% Go see George Diaz for your next vehicle. He is polished, well spoken and worked hard for us. Thank you Friendly Chevy and thank you again George Diaz.
When developing a quote, they include an "options" charge. This is usually the spraying of Scotch Guard on cloth seats. This charge may be near $2,000, I was told it is "profit". They extremely low-ball the value of the trade-in. The don't use the KBB trade-in value. They were $7,000+ below the KBB valuation. I define them as very unFriendly as a result of their sales tactics. B E W A R E!!!!!!!!!!!!!!!!!!!!!
I have been a customer of Friendly Chevrolet for almost two decades now. I have had exemplary service up until my last two visits. The repairs that my car required during the holidays, I was told to take a day and a half. After 4 days I received a phone call to come pick up my car. After paying the bill I'm getting in my car and I realize the check engine light would not go out. I had to go back in and tell them. They said it would take another day to figure out. The next day I ... Read More DealerRater - Apr 2, 2023
Purchased a truck in 2020, within a month the info-tainment blacked out. Continued blacking out and to no avail, nothing was ever fixed. Fast forward to this year and my truck was totaled in April after a lady pulled out in front of me. It has taken the accounting department multiple phone calls and reminders to send my warranty refunds!! To cancel Ally they informed me I had to come in person!! Then accounting hadn’t event processed the cancellation by the time I purchased another vehicle. Now 7 months later, I’m continuing to have to call because they are holding ... Read More DealerRater - Nov 18, 2022
Great service. Great staff!! Thank you Marcus and Wanda for being amazing! I will definitely recommend you and send any of my clients in the area!
Very dishonest Dealer please don't let them add all those optional warranties most of there managers are a joke ..Please buy your truck, car elsewhere!!!
I’m pretty indifferent about this place. Nice enough people. Was annoyed they didn’t refill my wiper fluid or do a good job washing my car after my last service.
I worked with David Walker. He was professional, curations, and considerate of my needs. He went above and beyond my expectations. There was no hassle, no gimmicks. He and the finance department were straight up.
Have gone here for recalls, car washes, state inspection and even help when my engine splash shield fell off. Went back and forth with State Farm to get my car repaired here after an accident, which took 8 weeks for me to get back with 3 different dates given to me for the car to be ready, and finally went to pay and pick up my car. This is where everything went South. I paid (Clay manually inputted the card info into the system—important later) and left. I noticed the next day that no money left my account and I wasn’... Read More DealerRater - Mar 7, 2022
Great to work with and friendly staff and salesman got me everything I want and more
I don’t know where to begin. If I could give the parts department 10 stars I would give them a 20. The parts associate Rich was a great help not only did he get me the parts I needed he was extremely helpful throughout the process and made the experience extremely good. If I need any Chevy parts for personal use or at my job he is definitely the guy I am going to go see him.
Hello readers, I called to speak with someone in the parts department. After being put on hold 5 times, because the call was being picked up by other departments. They simply disconnected my call after 20 minutes of holding. This is one of the many reasons this place sucks rect/&m. No wonder ppl go else where. As we all should after the bad experience. My advice is simple. Just like anything else, there are plenty to chose from, period.
There is nothing "Friendly" about this dealership. The worst Experience I have dealt with at a Dealership. I was sold on false pretense that a new Truck I purchase was in "Transit" defined as in the vehicle is in route, on the way, arriving soon. This Was the 1st Lie. 3 Months Later to date still no truck. 2nd Lie, our Sales Rep said the dealership will pay our 1st Payment if it doesn't arrive before the loan payment due date. Sales Manager claim this was not promised. 3rd Lie the dealership said "there's ... Read More DealerRater - Nov 22, 2021
Bad customer service! I have oil change service appointment today and when I got there, the service advisor told me that the services closed today without notifying me prior to my appointment date and time. They should have kept updated about it. Fake friendly service. They pretended to be nice when want to sell their cars. After buying their car, they changed to mean dealership. I would not recommend you to buy a car here if you don’t want to experience bad customer service when you need it.
They were all very nice and helpful. But what was best was that they helped and I got to take home a new vehicle
Freindly advertised a 2020 new flat bed truck. I called several times to set up an appointment to come look at truck. Finally a week later they called and said truck was not available. They left one voicemail, the salesman talked so fast, you could not understand him. I believe they are posting these vehicles as bait. Always sold , when you call. Really, dealership that does this is untrustworthy!
Service writer Mng was very knowledgeable and prompt to help. My wife was happy with the service was given to her vehicle and the quality of repairs
Terrible experience, no management, unprofessional and unskilled service on all levels
I have to say that dealing with this dealership is the absolute worst experience I have ever had dealing with a cars and/or repair. When looking and purchasing a car from Friendly, you get the feeling that the customer experience will go beyond the actual transaction. Beware, after they have your money, you are no longer a priority to them. There is definitely nothing “Friendly” about this dealership and that is directed to any management, service coordinator down to the person answering the incoming calls. We purchased a ... Read More DealerRater - Jun 28, 2021
I will never buy a car from here again. Bought a brand new Tahoe. It had to go to the shop 2 day we had it and then went back again 2 more times before they fixed it. The communication was not there, had to go get a rental car because they did not have any loaners. Which there whole deal is home of the Consier sevice with loaner cars. Then I went over the papers we signed and we were told we would be paying an extra $1500 for the extended warranty. Not the case it came to about $7800. Yes, we signed ... Read More DealerRater - Jun 21, 2021
Just want to share the experience I’ve had so far with the body shop department since it’s been an awful experience. So I dropped of my truck to get a repair done on a damage to the tailgate I dropped it off Tuesday 6/1/21 giving them my claim number and info they needed and was told they’ll take it from there called the next day or two since I haven’t received an update and was to they were waiting on the insurance to go out and look at the truck, then Friday 6/4/21 talked to Doug and let ... Read More DealerRater - Jun 12, 2021
Without a doubt the worst Chevrolet dealership in the entire United States. And I have dealt with and bought many gm vehicles. But not anymore after the experience I had with so called friendly Chevrolet. Corporate gm needs to seriously consider a total revamp of how they treat people at this dealership.
WORST REPAIRS DO NOT TAKE YOUR VECHICLE FOR BODY WORK HERE THEY WILL NOT REPAIR IT CORRECTLY. I have had to take my truck several times back and forth they say it is fixed and it is not.
Very professional and great service. Caleb and John go out of their way to make sure the work is done properly. My vehicle has always been done in time frame suitable to me.
I used this dealer for a parts install and regret it. They have horrible communication and poor customer service. I waited a week for my vehicle and had to call back repeatedly just to get an answer.
Well let’s start with the current sale is not really a sale after the extras are added. The only way to get the 6 months of free payments is one you have to finance through their lender and/or pay the full price. Today was My second time at the dealership. Let’s talk about the 3 different Salesmen I have communicated with. Emmanuel did not seem interested. Brett was nice but basically said They had no more Equinoxes to sale the ones they had were out as loaners, etc.. Zach was the most helpful Salesman but he also told Me ... Read More DealerRater - Dec 21, 2020
WORST DEALERSHIP!!! Do not waste your time or money here. They do not care about their customers. Spend 60k here on a new truck and already having issues and now supposedly it not under warranty when it’s berly been one year that we got it. Truck has been there not touched for 2 weeks and the parts needed haven’t even been ordered. And the service advisor Cinthia is so rude. No help at all. Pls think twice before going here and giving them your money and time!!! Always giving us the run around he said she said .. and calling ... Read More DealerRater - Nov 25, 2020
Wasn't very helpful although website says 10k off equinox and make your payments 4. Six months was told I needed to make my payments for six months because I am 10k upside down on vehicle...also applied for a job and employees said six figures and you while I was sitting there waiting for sales girl...
My car was rear ended on Friday. I took it into the Friendly Chevy and Doug N was the absolute best! He was very professional and answered all of my questions. He even gave me a snoopy mask! Hands down best dealership to go to!
We originally went to Sewell as we loved their service and wanted a Yukon Denali. The Chevrolet Tahoe was better rated and better priced so we decided to check out Friendly. Despite being packed, we received prompt service, had a test drive and negotiated a great price! The car has been a pleasure and Friendly has as well. There was an issue with tires and they did everything to rectify the situation quickly. I would recommend the great folks at Friendly to anyone!
Spent $64k with these guys and have received nothing but POOR service from them when trying to schedule my Concierge services. Today was strike 3 in my book. Definitely nothing Friendly about their customer service. Hope the sales team isn’t relying on the service department for repeat business because they sure won’t get another sale out of me!!!
I had insurance pay this dealership thousands upon thousands of dollars to do repairs on my SUV after an accident. Firstly, this dealership was 2-3 times more expensive than any other shop in town, so I had to really fight insurance to cover the high cost of repairs. But that's not even why I am giving them a poor rating.
If you are going to charge a high price, fine, people are willing to pay for quality and good service. That is why you go to a dealership vs another shop. We received neither. POOR SERVICE. POOR QUALITY.
Shortly ... Read More DealerRater - Jul 26, 2020
Friendly Chevrolet had the very truck I was looking for which I'm picky hard headed and stubborn but they worked with me until we worked out a deal and then made it happen thank yall
Sergio was awesome! He helped me find the exact car I was looking for and even when I left and came back he was still happy to help sell me the car of my dreams!!
My experience at Friendly Chevrolet was great. Thank You Johnny Levy for being patient and explaining everything to me. Great Service. Highly recommended. See Johnny Levy.
Worst customer service the guy was being rude saying he was gonna call the cops if I told the manger anything about my car being damage there 6/15/20 this never happened to me in my life and like that’s not right am a paying customer and I was nice And kind to them he had no right for to threatened me saying he was going call the cops
Fantastic experience from this dealership. Very glad I chose to visit this dealership. Price and service was on point. Ready for my first service experience coming soon
I had great customer service by Jazmin Galicia. I originally contacted her by phone , told her what I was looking for and she surpassed my expectations from day one when I showed up. On day 2 I had a new truck! I expected a long drawn out hassle like most car buying experiences can be but she made the whole truck buying experience easy and enjoyable. I would recommend anyone to buy at Friendly Chevrolet! Thank you Jaz! Great people skills!
My husband and I had the easiest/best time finding our dream first vehicle all thanks to Friendly Chevrolet. The name Friendly was given to this dealership for a reason! On top of everyone we talked to being friendly, helpful, and personable, the prices of the vehicles were great as well! We would definitely recommend Friendly Chevrolet to anyone.
My car was recently totaled and I was in a rush to find the right car. Jazmin and the rest of the team at Friendly truly lived up to their name. Jazmin showed me each car I asked about some actually several times over. She never made me feel rushed or pressured simply laid out all my options and let me make my decision. Jazmin was friendly and professional and made sure we were introduced to each department at the dealership. She followed us through each step of the process and made sure we were satisfied down to the very ... Read More DealerRater - May 26, 2020
Jasmin the sales girl lead me through a typically tiering experience gracefully and was very helpful in my decision making thank you Jasmin and the sales staff
JASMINE GALICIA WENT ABOVE AND BEYOND FOR ME AND MY PURCHASE OF A USED MAZDA FROM FRIENDLY CHEVROLET. NOT ONLY DID SHE EXCEED MY EXPECTATIONS BUT THE ENTIRE EXPERIENCE WAS WONDERFUL DUE TO HER GREAT COMMUNICATION AND FRIENDLINESS. HIGHLY RECOMMEND SEEING HER FOR FUTURE CAR PURCHASES!!!.
Thank you Samuel Caballero for being professional with me/with my family 👍🏻👍🏻Great worker men 🤘🏼Plus we paisanos you know we family I’m glad tha you care of us 👍🏻👍🏻
Levy was Awesome 👏 and patient through the entire process. We will be back to see you very soon, Thank you for taking care of us.
Came in a couple weeks ago on the recommendation of a friend who purchased a vehicle here, looking to trade in my 2014 Silverado. I worked with Link Ferch, told him how much I needed on my trade, and what I was willing to do on a new 2500. Link did everything he could, and got me a deal that was basically exactly what I asked for. I was in and out pretty quick. I was able to contact Link after the sale, and he has been nothing but helpful in getting me little things like touchup paint in the event I ... Read More DealerRater - May 18, 2020
I just recently purchased a new Camaro last week and the two young men that helped me went above and beyond. Link and Isaisas were amazing they made sure I got exactly what I wanted. I worked with Isaisas the day of my appointment and Link at closing these two work magic. They kept each other informed of what was going on during my entire process. I never felt like a customer they treated me like they would family. I told Link what I wanted and he relayed that to Isaisas and between the two I got everything I wanted ... Read More DealerRater - May 18, 2020
Johnny was our sales man and we walked out of there in a better car just by talking to him i felt more comfortable to by the right car thanks for helping me out
David Lopez was my salesman & he did a good job! After 16 years working for a car loan company I know good! I recommend him! I’m ever so very pleased with my baby blue TRUCK! Not really a small truck but she is my baby!
If you want great customer service and you want to make a deal happen, make sure you ask for Sergio! Best car shopping experience. He really looked out and made sure I was happy with the vehicle and the purchase. He was honest and proved to be superb throughout my experience at Friendly Chevrolet.
Bad customer service no one to handle problems with bad employees do not use their service department general manger will not return calls my free oil change was not free friendly Chevrolet is not friendly
I purchased a 2017 Chevy SILVERADO LT in August 2017. Fast forward to 4/2/2020. First time having a flat tire and needing to access the spare tire. Unable to get the key mechanism out which I discovered online is a common issue with GM locks. I had to drill the lock out and determined that it was corroded. Called roadside assistance again because they couldn't remove the lock the other day. They lowered the spare and it had been plugged and air was coming out of the side wall from a small nick. I've never accessed it. No one else drives ... Read More DealerRater - Apr 9, 2020
Brought my car in today to Friendly Chevrolet to get an oil change and an alignment and was told this is your last free oil change, I was like I haven’t had my car 5 years and neither am I at 100k. The service person says to me it’s 5yrs a 100k or 10 read the fine print. I hate Friendly service department there’s a big disconnect with that department and sales. So somewhere someone is lying because this isn’t my first car with them but it is my last I was told free oil change for 5years ... Read More DealerRater - Feb 14, 2020
We purchased a 2019 Camaro online. We did all the paperwork over the phone, went and picked it up and it was ready to go! When we arrived, all we had to do was sign the title over and get everything set up and off we went! Easiest vehicle purchase I ever made. Thanks, David Walker and Friendly Chevrolet!
I bought a 2019 silverado i was promised leather seats and a 9,000 dll discount
They kept my truck for more than a month nobody bothered to call with updates the truck has problems with the radio and the screen so they were suppose to fix it as well and when I went to pick it up I find out that the seats were covered with the cheapest material they could find not leather at all , poor vinyl job ever and the factory defects were not even touched they had my vehicle for more than a month I was not even able ... Read More DealerRater - Oct 30, 2019
Switch and bait advertising tactics Hidden costs not displayed on vehicles. Deplorable. This this the number one reason people despise purchasing a ne car or truck.
The current GM will say anything to sell a used truck. He promised me something he has not fulfilled for a year now if I kept the truck. Do not buy from them
Amazing, Awesome, Fantastic Customer service!!! This was our first true car buying experience and Sam Caballero, David Walker and Cindy Ruiz made it a great one! We will never go any where else. Thank you!
Friendly's Service Department damaged my vehicle after performing “unpublished recalls”, continues to evade accountability, refusing to respond to dozens of phone calls to multiple people of the course of months. I should have researched reviews before trusting Friendly to work on my suv. BBB rates Friendly Chevrolet as a "D-"
Took 2012 Equinox (37,260 miles) in for car wash & add air in tires. Also to schedule a routine oil chg, tune-up & tires rotated/aligned. Service Advisor approached me & advised me of "unpublished recalls" they want to perform. I was surprised but agreed.
When I ... Read More DealerRater - Aug 29, 2019
Worse Car dealership. I had an engine recall drop the car there to get fixed. They broke the car than fixing. Since they worked on my car I got check engine light for low engine oil to pressure. I went back to dealership and they said that its low on oil , just fill the oil and sent me back. Check engine came again and I went again and this time they took my car to inspect. After 4 days they said they cant find any possible oil leak, add a dye and sent me back again and ask me to come ... Read More DealerRater - Aug 20, 2019
It's been said before but Zero Stars if possible. It takes a lot to get me to take the time to write a review. In this case it bears significance because having to deal with car issues is a serious and often expensive proposition.
Please, please please think king and hard about utilizing "Not so friendly Chevrolet" for any type of service now or in the future. I have been trying to help my 26 year old niece with some significant issues with a '13 Camaro. The model is notorious for bad electrical systems that can effect stalling in ... Read More DealerRater - Aug 1, 2019
Worst place ever. Took my truck to them dor rear brakes outside only wearing out three times within 20000 miles and ruined rotors and calipers every time , after keeping my truck two weeks and not being given loaner so i had to rent one and i live two hours awayand had to drive up there several times because i couldbt get a return call , ever. When i was told its ready i was told they didbt even change the rotors and that nothing is wrong with my truck , which is 500 miles from being out of warranty. They hold you hostage till ... Read More DealerRater - Jul 7, 2019
Everything that is bad about that car buying experience is fully embodied by this shifty dealership. My experience is that they do not honor their own advertised price. What you see on their web site is not close to their actual price. What you see listed on their cars' windows ("$10,000 off!") is not close to their actual price. Indifferent salespeople. Loud atmosphere. Lack of honesty. I have never had a more disappointing buying experience. I ended up walking away from the table and bought my new care at 5 Star Ford.
This company is the worst.They have horrible customer service .They will sell you a lemon vehicle and not take responsibility for it. They only advise you to get a new one, not to mention they do fraudulent activities. They have you sign off on a monthly payment and when you leave to get your other party change the whole loan. Also the person who does the application to see if you qualify will open a fraud case against you and say your transfering information from the previous loan knowing this isn't true because the person is with you ... Read More DealerRater - Jun 4, 2019
Buying our new car was great at Friendly Chev. Jimmy Rowe was so great to work with. If you are looking for a car..this is the place to go.
Service air bag light was on when I picked up my car for a different repair issue. It was not on when I dropped it off. The drivers seat bracket on my 2012 Chevrolet Malibu broke. Never had this happen with any other car I've owned. Friendly Chevrolet said the cost to repair would be $1150. I checked the internet and found complaints from many, many other Malibu owners who've experienced the same issue. I wrote to GM corporate and they opened a case and contacted Friendly Chevrolet to work out a discounted rate. When the service adviser John Ballard ... Read More DealerRater - May 14, 2019
Sebastian is the BEST salesman I have dealt with in my many years of car buying. I buy new almost every year from many different manufactures and cities. This gentleman took care of me from the moment I walked in the door. He genuinely cared about my vehicle purchase, happiness, and quality of the vehicle; it WAS NOT just another sale/VIN he sold. Very attentive and followed up several times after my purchase. He is a huge asset to FC and would love to rate him a 10! TOP NOTCH!!!! Keep up the great work SB I will be back ... Read More DealerRater - Apr 30, 2019
Drove 3 hours to get a truck I searched for all over Texas, talked about it to the Salesman for a few days and we had everything finalized. I get there and I was pawned off instantly from the lady I was suppose to be meeting and knows everything that me and the guy have worked out. Get a guy that knows NOTHING and now we have to do it ALL OVER. Turns out the salesman I was talking to, was told he didn't even work there. best part? THEY SOLD THE xxxx TRUCKS I DROVE 3 HOURS TO BUY. I'... Read More DealerRater - Feb 17, 2019
Sold we an overpriced 2018 Malibu as new, the car did not have a sticker price on the windshield and it had already been driven 4800 miles. The real price was hidden in the calculations. Charged me a $1,000 Debt Cancellation fee, that I had not realized until later, they agreed to refund it but never did.
I wasted my time at this dealership. I would never come back. The internet price is low, but you can't never get that price. Their sale tactics are hideous. I dealt with Lakeia / saleperson, her Internet Sale Director Tommy Galattine. I can't say they are honest. It was so distasteful that Tommy / the Sale Director had agreed to a price he would sale me the new 2018 Chevy Cruze, and as I was to finish paperwork for finance, he came out and said he could not sale me the car for the agreed price because he would lose money. ... Read More DealerRater - Jan 14, 2019
Very misleading and waste of people’s time. Advertising a truck 31,000$ get there and it has a dent on passenger side scratched rim and rim is missing center cap. Now it’s 53,000$!! Never!!
Friendly Chevrolet lives up to its name. I had excellent service from the moment I walked in. David Walker was my salesman. Ask for him. You will be pleased with his Friendly laid back personality, and knowledge of vehicles. He knew the price range I needed, and delivered. Jimmy Scales the finance manager made what normally would be a stressful time enjoyable. His ability to explain the financial side made it a pleasant experience. I will be back to Friendly Chevrolet the next time I need a vehicle. Derek Mills has a wonderful team he over sees. From sales, to ... Read More DealerRater - Nov 25, 2018
Thank you, and the entire staff . You were all so great and made my wife's entire Birthday experience so special. She loves her new Equinox! The Ritchies
When choosing a dealership to lease a vehicle. I am extremely picky. This is also a stressful task for me as I want to make sure I am choosing a car that I will be comfortable with for the time of the lease. Poor customer service automatically play a role in increasing these feelings, however at Friendly Chevrolet I did not have to worry about this. The customer service was great. Chris Matthews in particular did an awesome job guiding me through the process. He acted in a professional manner and was clear in providing me with options. He was ... Read More DealerRater - Nov 12, 2018
What a wonderful experience I had at this particular dealership from the moment I arrived. I was greeted by a warm and kind sales rep who was very patient with me and took the time to listen to what my needs were. Lakeia made my purchase of my new Vechical easy a painless. Thanks Lakeia Harris
Great knowledge of vehicles on the lot, very helpful. I didn't feel like I was being pressured into a purchase, almost felt like family trying to be helpful in my purchase. Definitely will be referring others there for future business.
I have once again visited Friendly Chevrolet for an oil change service. I arrived without an appt. and requested an oil change. The service tech received my vehicle and completed the service requested. I knew going in that there were additional items which needed replacing, but was not prepared to spend the money at the time. I was pleasantly surprised that the service which I had emphasized, was all that was performed. No hard sale for additional services which I was not able to afford at the time. The cost of an oil change on my vehicle is quite expensive ... Read More DealerRater - Nov 1, 2018
After being there 4hrs & being adamant about what I could afford & put down. After signing papers & going to different areas 1hr later after sitting told ohh you need 1500 bank said they cant. Wasted my whole off day!! When from the beginning I told them. Also to be told oh its soft pull..I requested 2 finance company to find you pulled my cr 4x !! TF . You guys are worst than ClayCooley & Im not even TX res I have never had this problem back home. These dealerships are dishonest.Your Sales tacticts suck. If you get customer who ... Read More DealerRater - Oct 25, 2018
I will not waste my time with the Service Dept T Friendly due to the Rude and unhelpful Loaner Car Dept. I had a loaner scheduled and they did not give me a loaner. They tried to use the excuse that my insurance would not cover the loaner. I set there and listened to them tell other customers that Friendly’s insurance has $1000 deductible and that applies even if your insurance deductible is lower. Then, they try to sell the customer $14/day coverage to waive the deductible. So if they’re using their insurance, then why do they deny me ... Read More DealerRater - Jul 5, 2018
I have really given Friendly Chevrolet's service department the last opportunity to service my vehicle I purchased the vehicle and that part of the transaction was perfect. I can't say the same about the service. I went to get my car serviced today and I noticed for the second time that they stated my tires were rotated as they did on the last visit. The issue is that I had wheel locks placed on the vehicle and no one asked me for the key, but the invoice showed that the wheels were rotated. On my visit today, they ... Read More DealerRater - May 19, 2018
very bad service. they lie to the people. they do not comply with what was prescribed or what was said. the prices are not real. I would never recommend it.