Friendly Chevrolet Collision Center

Welcome to the Friendly Chevrolet Collision website, our hope is that you find value in the information here.

Our mission here at Friendly is to provide the utmost in quality service to our clientele everyday. From the highest quality repairs to the personal attention we provide it is always our goal to make your visit with us as pleasant as it can be.

Here at Friendly we offer several distinctive advantages to help make a vehicle repair a bit less stressful.

• We repair all Makes and Model of vehicles.
• A spacious service drive with plenty of parking and an inviting customer waiting area, including a children's play area. We even have a full service cafe for your convenience.
• On site rental car facility.
• The latest state of the art auto body repair equipment.
• The most advanced electronic frame measuring and repair system available.
• A highly trained staff. All of our technicians are I-CAR certified with an average of 18 years of experience.
• A computerized paint mixing system to ensure proper color match.
• A fifty year heritage of excellent customer service within the community.

Friendly Collision Center will work with all insurance companies to process your claim efficiently and quickly. We even have direct repair agreements with many insurance companies - let us take care of the details and we'll get you back on the road in no time.

Friendly Advice

Worse than the damage to your car is the stress that an auto accident causes for you. It's our job to provide the remedy. Some of the many ways Friendly Chevrolet Collision can help put things right after an accident:

• Our repair facility is a designated *I-CAR Gold repair shop. I-CAR develops and delivers technical training to professionals in all areas of the collision repair industry.
• Our extensive training program includes factory-training, ASE Certification and I-CAR Platinum Individual training.
• Many major insurance carriers have preauthorized us as a *Direct Repair Provider (DRP), including State Farm, Allstate, Ameriprise, GMAC, Fred Loya, Sentry, Unitirn Insurance and others which helps expedite your repair process. *A body shop preselected or recommended by your insurance provider is considered to be a DRP.
• We prefer to use Original Equipment Manufacturer (OEM) parts - though we will work with your insurance company to find the best possible solution for you. *See OEM Parts in the Consumer Education section below.
• Our repair and testing equipment is state-of-the-art.
• Additional value-added service offerings are available to restore your car to its original state.
• We work on all makes and models, not just those sold by Friendly.

Consumer Education

The finer points of collision repair are typically understood only by those in the insurance and automotive industries. And now, thanks to the information below, by you.

Below are some explanations that can help make an unpleasant situation a little less so.

• Estimate Explanation - Your Friendly representative will be happy to go over the estimate with you, explaining every line item to your satisfaction.

• Rental Cars - Repairing a car that has been in an accident can take anywhere from several days to several weeks. Because of that, it isn't feasible for Friendly to provide loan cars to all our Collision Center customers. However, there is an on-site rental car company at our repair facility, and we'll work closely with you to arrange a rental while your car is in the shop.

  It is important that you know in advance your policy's coverage regarding rental cars. Many people are unaware that they don't have coverage at all or the coverage they do have is insufficient to meet their needs (e.g., your full-size SUV will be temporarily replaced by a compact car). In some worst-case repair scenarios, potential out-of-pocket expenses can be as much as $50 a day, easily exceeding $1,000 if your repair takes several weeks. So you need to understand what your daily coverage amount is and your total rental coverage limit. If you do not currently have rental car coverage, we urge you to contact your insurance agent immediately. There is a simple policy addendum that usually costs less than $10 a month for enhanced rental coverage.

• OEM Parts - OEM stands for Original Equipment Manufacturer. These are new parts made by the manufacturer of your car for your car, and Friendly endorses their use.

  Note: Does your policy allow for use of OEM (Original Equipment Manufacturer) parts or does it require less expensive LKQ, aftermarket or reconditioned parts?

• Reconditioned Parts - Reconditioned parts are original equipment factory parts that are used or refurbished. Most insurance policies have provisions for the use of these parts.

• LKQ Parts - Insurance companies will sometimes stipulate the use of used parts (of Like Kind and Quality as compared to your original parts) in repairing your vehicle. The key word to focus on here is quality. If your insurance will not cover OEM parts, we will strive to use LKQ instead.

• Aftermarket Parts - Aftermarket parts are made with different manufacturing methods, materials and standards and because they're not made by the original equipment manufacturer, they generally do not meet manufacturer specifications. To become a "certified" aftermarket part, the industry has mandated that it meet 90% of the original specifications. If a customer requests it, we will locate and use these parts as available.

The Repair Process

The best time to consider what you'd do in the event of an accident or fender bender is before you have one. Take a few minutes right now to review your insurance policy so there will be no surprises regarding your coverage.

Then, if you do need body work:

• Verify what your insurance policy will cover
• Bring your vehicle to our collision repair center
• Leave the rest to us

Some other things to consider:

• Does your policy cover aftermarket audio/video systems or wheels/tires?
• Do you have coverage if you are in an accident with an uninsured or underinsured motorist?
• What is your deductible amount?