Many times our customers have questions regarding our payment policy so we have assembled this information for your benefit.
any business we must and do expect payment in full at the time of
vehicle delivery, even if the repair will be paid for by a third party
such as an insurance company. It is never our intention to
inconvenience our customers; in fact most often insurance payment is
secured before the repairs are actually completed.
The deductible is the amount of money that your insurance company expects you to pay when your repair is completed. Much like a co-pay at the doctor's office the deductible is the portion of the bill you are required to pay.
A supplement is created when any additional damage is found after the original estimate is written. Many vehicles sustain internal damage that is not evident at the damage appraisal so when the shop removes the damaged parts they are looking for hidden damage. The insurance company will pay the additional damages as a supplement.
In many cases repairs will be paid for by insurance and we work very well with insurance carriers to expedite the claim payment process. Many times insurance carriers will make their checks payable to you the customer and the company that holds the lien on your vehicle. All parties listed on the payable line of the check must endorse the back of the check before it can be accepted as payment by the repair shop. If you have any question regarding any insurance payment show it to your advisor and they will help you determine the best course of action.
What if my check is made out to my lien holder?
If your insurance check is made payable to yourself and your lien holder both you and the lien holder must endorse that check before it can be accepted as payment for your repair.
What if my check is made payable to me and my spouse?
Every person listed on the check must endorse the back of the check before it is acceptable as payment.